Key terms to get in writing
Stop conditions
30/40/30 milestone triggers
Short answer
Who wrote this, and how we get paid
This matters because it tells you whose interests this page is written to serve.
- We do not make payments for you and we never hold your funds. Any structure below is executed between you, your supplier and your own bank or escrow provider.
- We take no commission or rebate from suppliers, marketplaces, freight forwarders or inspection companies.
- Our revenue comes only from fees paid by buyers.
- If our recommendation conflicts with your supplier's recommendation, that is expected. We sit on the buyer's side of the table.
Product position: buyer-side only. This page does not sell, recommend or rank suppliers, and it holds no buyer funds.
The four things a marketplace guarantee does not resolve
Trade Assurance is a transaction rail. It is not a quality guarantee and it is not arbitration for every disagreement. These four dispute types are where buyers most often assume protection that is not there:
- Quality disputes. A delivered product that is legal, as-described in a loose PI and simply not very good is a specification problem, not a payment-protection problem. The fix is acceptance criteria in the PI, before the deposit.
- Late delivery that is still delivery. A shipment that arrives late but does arrive is generally a contract-performance question, not a "goods never shipped" claim.
- Specification changed privately. If a change was agreed in a chat or a call and never written into the order, the platform order still describes the old specification.
- Partial shipment or short shipment. A delivery that is incomplete against a PI that never quantified the full quantity precisely is hard to argue as a breach.
Boundaries cross-checked against Alibaba.com's published Trade Assurance money-back policy and payment guidance. Platform terms and eligibility change — check the terms attached to your specific order.
What a bank wire does and does not do
A T/T (telegraphic transfer) is a payment instruction, not an escrow. Your bank moves funds to the beneficiary account you name and confirms whether the transfer was executed. It does not inspect goods, does not hold funds until conditions are met, and does not arbitrate a commercial dispute with your supplier afterwards.
That is the whole reason payment structure matters: with a plain wire, every protection you get is one you wrote into the contract beforehand. Once the balance is gone, your remaining leverage is a legal claim in a jurisdiction you probably did not choose.
Next step
If the tree returned 30/40/30 or anything involving third-party control, work through the checklist before you approve the payment. If the tree returned a stop condition, resolve that first — the checklist will not help while a red flag is open.
Primary sources
- Alibaba.com — Trade Assurance money-back policy
- Alibaba.com — Trade Assurance payment options and payment guidance
- Alibaba.com Buyer Central — sourcing, payment and Trade Assurance workflow
This page states structural and contractual facts. It deliberately does not quote dispute or refund rates, because the figures in circulation are third-party estimates rather than platform-reported data.
